Refund Policy

Last Updated: 10th October 2026

Introduction

This Refund Policy ("Policy") applies to all purchases made on the ThioSuxa platform (the "Platform") and forms part of the Agreement between You (the "Learner") and ThioSuxa (the "Creator").

Scope. For the purposes of this Policy, the Platform means, collectively:

Capitalised terms used but not defined in this Policy shall have the meaning given to them in our Terms of Use.

This Policy should be read together with our Terms of Use and Privacy Policy.

1. General Policy

ThioSuxa provides digital educational content for which access is granted immediately, or shortly after payment in accordance with Section 7.5 of the Terms of Use. As a general rule, all Content Fees paid for access to any Content on the Platform are final and non-refundable.

Before purchasing, Learners are strongly encouraged to:

By completing a purchase, the Learner acknowledges that access to digital Content has been or will shortly be provided and that Content Fees are non-refundable save as expressly set out in this Policy.

2. Limited Exceptions — When Refunds May Be Granted

Notwithstanding the general non-refund rule in Section 1, ThioSuxa will consider refund requests in the following specific circumstances:

2.1 Duplicate or Erroneous Charges

Where a Learner has been charged more than once for the same Content due to a payment processor error, or where a clearly erroneous charge has been made, the excess or erroneous amount will be refunded upon verification.

2.2 Failure to Provision Access

Where ThioSuxa fails to grant access to purchased Content within seventy-two (72) hours of payment confirmation, as provided in Section 7.5 of the Terms of Use, and is unable to remedy the failure within a further seventy-two (72) hours of being notified, the Learner may request a full refund of the Content Fee for that purchase.

2.3 Technical Inability to Access Content

Where ThioSuxa is unable to provide access to purchased Content for a continuous period exceeding seventy-two (72) hours due to a fault attributable to ThioSuxa or to the infrastructure providers on which the Platform depends (including our hosting, database, and content delivery providers), and where such fault cannot be reasonably remedied, the Learner may request a pro-rated refund for the affected subscription period. This exception does not apply to:

2.4 Material Defects in Content

Where Content contains material defects (such as systematically incorrect answer keys, broken or inaccessible media files, or substantial factual errors) that render the Content unusable for its intended educational purpose, and where ThioSuxa is unable to rectify such defects within a reasonable time after being notified, a pro-rated refund may be granted at ThioSuxa's discretion.

Isolated errors, minor inconsistencies, or content that a Learner finds difficult, unhelpful, or not aligned with personal study preferences do not constitute material defects.

2.5 Statutory Consumer Rights

Where applicable law grants the Learner a statutory right to refund, withdrawal, or cancellation that cannot be contractually waived, ThioSuxa will honour such rights to the extent required by law. This includes, without limitation:

(a) Learners in the European Union, European Economic Area, and United Kingdom. The statutory right of withdrawal does not apply to digital content purchases where supply has begun with the Learner's prior express consent and with the Learner's acknowledgment that the right of withdrawal is thereby lost, in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and equivalent UK regulations.

At the point of purchase, the Learner is asked to give that express consent and acknowledgment by an affirmative action, and ThioSuxa records the fact and time of that action against the order. Where such consent and acknowledgment has been validly obtained and recorded, no right of withdrawal arises once access has been granted.

Where ThioSuxa cannot evidence that consent and acknowledgment were validly obtained, the statutory fourteen (14) day right of withdrawal shall apply in accordance with applicable law, and the Learner may withdraw and receive a refund, subject to any proportionate deduction permitted by law for Content already supplied.

(b) Learners in India. Any rights available under the Consumer Protection Act, 2019 and associated regulations for digital goods.

(c) Other statutory rights under the applicable laws of the Learner's jurisdiction.

2.6 Discretionary Refunds

ThioSuxa may, at its sole discretion and without creating any precedent or entitlement, grant a refund or an extension of access in circumstances not covered above. Any such decision is made on the facts of the individual case.

3. Circumstances Where Refunds Will NOT Be Granted

For clarity, ThioSuxa will not refund Content Fees in the following circumstances:

4. How to Request a Refund

Refund requests must be submitted in writing to support@thiosuxa.com and must include:

5. Refund Processing

5.1 Acknowledgement and Review

ThioSuxa will acknowledge receipt of a refund request within three (3) business days of submission and will communicate a decision within fourteen (14) business days of receiving all required information.

5.2 Verification

ThioSuxa reserves the right to verify the circumstances underlying a refund request, including but not limited to reviewing Platform usage logs, access and attempt records, device registration records, and payment processor data, before approving a refund.

5.3 Refund Amount

Where a refund is granted:

5.4 Refund Method

Approved refunds will be processed through the original payment method used at the time of purchase. ThioSuxa does not issue refunds in cash, to alternative payment methods, or to third-party accounts.

5.5 Processing Time

Once approved, refunds are typically processed within seven (7) to fourteen (14) business days, subject to the policies and processing times of the relevant payment processor and the Learner's card issuer or bank. ThioSuxa is not responsible for delays attributable to payment processors or financial institutions.

5.6 Access Revocation Upon Refund

Upon approval and processing of a refund, the Learner's entitlement will be withdrawn and access to the refunded Content will be immediately and permanently revoked. Continued use of, or attempts to access, refunded Content thereafter constitutes a material breach of the Terms of Use and may result in account termination and legal action.

Revocation of access does not delete the Learner's account or attempt history. Please refer to Section 6 of our Privacy Policy for how attempt records are retained and anonymised.

6. Purchases Made Through Application Marketplaces

Where a purchase is made through a third-party application marketplace rather than directly from ThioSuxa, the refund terms and processes of that marketplace apply to that transaction, and refund requests must be directed to the marketplace operator. ThioSuxa cannot process refunds for transactions it did not itself collect.

7. Chargebacks and Payment Disputes

Learners who initiate a chargeback, payment reversal, or dispute with their card issuer or bank in respect of a purchase on the Platform, without first contacting ThioSuxa at support@thiosuxa.com and exhausting the internal refund review process in Sections 4 and 5, will be considered in breach of this Policy and the Terms of Use. ThioSuxa reserves the right to:

Nothing in this Section prevents a Learner from exercising any statutory right or from pursuing a dispute where ThioSuxa has failed to respond within the timeframes set out in Section 5.1.

8. Free Preview and Sample Content

Free Content offered on the Platform (including the free sample questions on the Website, the free Sample Test and free question bank topic available in the App to any signed-in Learner, and any similar sample packs, demo modules, or preview questions) is provided at no cost and involves no payment. Accordingly, this Policy does not apply to such free Content, and no refund can arise in respect of it.

ThioSuxa reserves the right to modify, suspend, or discontinue free Content at any time without notice and without obligation to affected users.

9. Modifications to This Policy

ThioSuxa reserves the right to modify this Refund Policy at any time. Material changes will be notified via the Platform or email. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. The Policy in force at the time of Your purchase governs that purchase; subsequent changes do not apply retrospectively.

10. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to this Policy shall be subject to the dispute resolution and jurisdiction provisions set out in Section 15 of the Terms of Use, including the preservation of mandatory consumer rights in Section 15.4.

11. Contact

For refund requests or questions regarding this Policy, please write to:

support@thiosuxa.com